Customer Service Platform Modernization Strengthens Support for Underserved Consumers.
Project Highlights
This case study highlights the modernization of a customer service platform using React and .NET framework. The project aimed to improve efficiency and customer satisfaction by integrating various APIs and enhancing support for the client’s card services to deliver a smoother and more reliable user experience.
Benefits
- Established a solid foundation for effective UI and API development through comprehensive analysis and planning.
- Ensured robust functionality by successfully developing and testing components across multiple user stories.
- Streamlined development cycles with efficient pull request handling and smooth transitions to Development/QA environments.
- Positioned the company for future growth and ongoing innovation in customer engagement strategies through code modernization and successful API integration.
